Contact the Filling Equipment Team

Contact Automatic Filling Machine

Contact LINEVO PACK, the manufacturing team behind Automatic Filling Machine, on WhatsApp or by phone at +86 153 3888 8949. Based in Foshan, Guangdong, China, we handle filling and packaging projects, configuration questions and support for equipment in production.

Every WhatsApp button on this site opens a message that's already filled in with a few prompts: the product to fill, the pack format and size, the target output, and the destination country. It also carries the address of the page you were reading, so we can see what was in front of you. Nothing is sent until you edit that text and press send yourself.

Say which kind of message you are sending

Most messages fall into one of two kinds: a new project, or a question about a machine you already run. Each needs different details, so say which one it is in your first line. That way the reply can start with the right questions instead of a general request for more information.

A spare-parts request is a shorter third case: send a photo of the nameplate, a photo of the worn or broken part, and, if you can, a picture showing where it sits on the machine.

For a new filling project

Describe the product first, especially how it behaves at filling temperature: whether it pours freely, flows slowly, or needs to be pumped. Mention particles, foam or dust too if your product has them, since that changes which filling head and nozzle will work. Then add the target fill with its unit, the package type and size, and the output you need per minute or per shift.

A photo of your current pack and a short phone video of the product being poured or scooped often explain its flow better than a paragraph of text. If the packaging is still in development, say which dimensions and materials are fixed and which are still open. Mention the destination country too, since it determines the electrical supply and the documents the project will need.

For a machine you already run

Start with the machine's identification from its nameplate, the product it runs, and how long it has run that product. Then describe the symptom and when it began. Underweight packs on one lane and a seal that has started to leak are typical examples, but write down whatever you are actually seeing.

Add the current settings and the product batch, and mention anything that changed recently, such as the material or film. Room conditions and recent maintenance can matter too, so note them if anything stands out. Say whether the fault happens every time, now and then, or only with one product or pack size. Film it with the guards closed; never bypass a guard or safety function to show a fault.

Attachments that save a round of questions

A few well-chosen photos and clips usually answer questions that would otherwise take several messages back and forth. Keep the files short and label each one in the message text.

• The machine nameplate, photographed straight on so every character is legible
• Your current or planned pack beside a ruler, showing the seal area clearly
• A short clip of the product flowing, or of the fault as it happens
• A photo of the settings screen for the recipe in use
• A close-up of any seal defect, drip mark or product build-up

Response times and follow-up questions

Our team reviews the project details and follows up on the configuration and next steps. A spare-part question with a nameplate photo attached is simpler to discuss than a new line project, which usually needs follow-up questions before a configuration gets discussed.

Keep each project in one WhatsApp thread so the product details, photos and later proposal stay together. If a production stop is the reason you're messaging, say so in the first line.

Where the team is based

Our filling and packaging equipment team is based in Foshan, Guangdong, China. Contact us to coordinate the receiving address and timing for a factory visit, product sample or returned component.

Before a visit or a shipment

Confirm the receiving address, the contact person and the date in writing before you visit or ship anything, including a product sample or a part being returned. For a sample, agree on the quantity, what packaging to include, and how results should be reported before it leaves your site; the sample testing page lists what to prepare.

Common questions