Contact the Filling Equipment Team

Contact Automatic Filling Machine

To contact Automatic Filling Machine, message our filling machine team on WhatsApp or call +86 153 3888 8949. The team is based in Foshan, Guangdong, China, and handles new filling and packaging projects as well as questions about machines already in production. WhatsApp is the only inquiry channel on this site; there is no contact form or public email address.

The WhatsApp buttons on each page open a pre-filled message with prompts for the product to fill, pack format and size, target output and destination country, plus the address of the page you were reading. Nothing is sent until you edit the text and press send yourself.

Say which kind of message you are sending

Most messages are either a new project or a question about an existing machine, and each needs different details. State which one it is in the first line so the reply can start with the right questions instead of a general request for more information.

A spare-parts request is a shorter third case. Send a photo of the nameplate, a photo of the worn or broken part, and if possible a picture showing where it sits on the machine.

For a new filling project

Describe the product first: what it is, how it pours or flows at filling temperature, and whether it contains particles, foams or creates dust. Then give the target fill with its unit, the package type and size, and the acceptable output you need per minute or per shift.

Photos of a current pack and a short phone video of the product being poured or scooped often explain flow behavior better than a paragraph of text. If the packaging is still in development, state which dimensions and materials are fixed and which are open. Mention the destination country as well, since it determines the electrical supply and the documents the project will need.

For a machine you already run

Start with the machine identification from its nameplate, the product it runs and how long it has run that product. Describe the symptom and when it began, for example underweight packs on one lane, a seal that has started to leak, drips after cutoff, or a feeder that jams more often than before.

Add the current settings, the product batch, and any recent change to material, film, room conditions or maintenance. Say whether the fault is constant, intermittent or linked to one product or pack size. Film the symptom with the guards closed; never bypass a guard or safety function to show a fault.

Attachments that save a round of questions

A few well-chosen photos and clips usually answer questions that would otherwise take several messages. Keep files short and label them in the message text.

• The machine nameplate, photographed straight on so every character is legible
• Your current or planned pack beside a ruler, showing the seal area clearly
• A short clip of the product flowing, or of the fault as it happens
• A photo of the settings screen for the recipe in use
• A close-up of any seal defect, drip mark or product build-up

Response times and follow-up questions

This site does not promise a fixed response time. A spare-part question sent with a nameplate photo is simpler to answer than a new line project, which usually needs a round of follow-up questions before any configuration is discussed.

Keep each project in one WhatsApp thread so the product details, photos and later proposal stay together. If an operating problem is stopping production, say so in the first line of the message.

Where the team is based

The team's contact location is Foshan, Guangdong, China. That city-level location is general information, not a delivery or visiting address.

Before a visit or a shipment

Confirm the receiving address, contact person and date in writing before visiting or shipping anything, including product samples or a part being returned. For a product sample, agree the quantity, the packaging to include and how results will be reported before it leaves your site; the sample testing page lists what to prepare.

Common questions